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+ What are your hours of operation?
Tuesday - 9am - 8pm
Wednesday 9am - 8pm
Thursday 7am - 8pm
Friday 9am - 7pm
Saturday 8am - 3pm
+ What form of payments are accepted?
We accept credit cards, checks, cash , Spa Finder gift certificates.
+ What is your policy for cell phone usage?
Please silent your cell phone, talking on your cell phone is never allowed in any area of the spa. In the salon, please use these devices with respect.
+ What is your policy considering children?
Children are not allowed in the spa. A spa room is only appropriate for you and your therapist. A busy salon floor is an inappropriate and unsafe place to entertain children. If it is necessary to have your child with you, please be respectful of other people’s privacy.
+ Are pets allowed?
No pets are allowed per the health department.
+ What is your policy on returns?
LBV will accept returned product for a full refund within 30 days of purchase. After 30 days, no returns, exchanges or credits will be honored. Gift Certificates are non-refundable.
+ What is your cancellation policy?
We require twenty-four hour notice of any service cancellation. We may reserve appointment time with your credit card. Your card will be charged in the event that a service is cancelled with less than twenty-four hour notice.
+ Gift certificates and policy
GIFT CERTIFICATES POLICY
LBV Gift Certificates are available in any Dollar Amount and also for specific services and packages.
In all cases, a Gift Certificate must be presented for use as payment of goods and services at LBV.
PROMOTIONAL GIFT CERTIFICATES and CARDS... Spa Finder, Spa Wish, Charity Donation Certificate, Auction Certificate, etc.
In the event you receive a promotional gift certificate…
- The gift certificate must be redeemed in full.
- The certificate cannot be used for Gratuities, Discounted Services or Retail.
- The certificate cannot be used in conjunction with any other offer.
In the event you have forgotten to bring your gift certificate...
- You must pay for your day’s services and purchases with cash, check, or credit card. You can then redeem the certificate at a later date.
We are sorry but LBV is not responsible for lost gift certificates.
LBV Gift Certificates do not have expiration dates.
LBV Gift Certificates are final sale and are not redeemable.
LBV Gift Certificates cannot be used to reserve an appointment. All appointments that require a credit card must be reserved with a valid credit card.
Discounted Gift Certificates cannot be used for service or product payments on the date of purchase.
Discounted Gift Certificates cannot be used for the purchase of otherwise discounted services or products.